The fulfillment of Key Performance Indicators (KPIs) in the Undergraduate Program of Guidance and Counseling (UPGC) is carried out in accordance with the provisions and policies set by the Ministry of Education, Culture, Research and Technology of the Republic of Indonesia (Kemendikbudristek RI). The process for fulfilling the Key Performance Indicators (KPIs) in the Undergraduate Program of Guidance and Counseling (UPGC) is carried out through the following procedures: (1) Planning, (2) Implementation, and (3) Monitoring and evaluation.
In the first procedure, planning, the Undergraduate Program of Guidance and Counseling (UPGC) develops a plan to fulfill the Key Performance Indicators (KPIs) derived from the strategic plan and operational plan of the Undergraduate Program of Guidance and Counseling (UPGC).
In the second procedure, implementation, the Undergraduate Program of Guidance and Counseling (UPGC) then forms an ad hoc team for Key Performance Indicators (KPIs) at the program level to coordinate the implementation of strategic steps to achieve the Key Performance Indicators (KPIs) and periodic monitoring. In achieving KPIs at the program level, the performance of the program is supported by ad hoc teams that are part of the faculty's ad hoc teams under Field I and Field II, namely: (a) Cooperation Team; (b) Internationalization Team; (c) Public Relations Team; (d) Student Companion; (e) Tracer Study Team; (f) International Relation Office (IRO) Team; and (g) Entrepreneurship Team.
In the third procedure, Monitoring and evaluation, this is carried out periodically at the Undergraduate Program of Guidance and Counseling (UPGC), conducted every three months (quarterly) through the filling of google sheets, the results of which are centrally evaluated by the leadership of FIP UNESA. This control step is part of the supervision of academic and managerial activities. As a follow-up effort to report on the achievement of Key Performance Indicators (KPIs) every three months (quarterly), an action plan is developed as a follow-up step for improvement or changes to activity plans adjusted to the achievement of Key Performance Indicators (KPIs). The best achievement of KPIs in the Undergraduate Program of Guidance and Counseling (UPGC) in 2023 was KPI 5 and KPI 7 regarding the recognition of the results of lecturer publications and courses with case study and PJBL models. The KPI report is available in Annex 2705.
Along with the steps to achieve the Key Performance Indicators (KPIs) in the Undergraduate Program of Guidance and Counseling (UPGC), internationalization strategies at the program level are implemented in line with UNESA's long-term goal of becoming a World Class University. Internationalization in Undergraduate Program of Guidance and Counseling (UPGC) is coordinated by the International Relation Office (IRO) of Undergraduate Program of Guidance and Counseling (UPGC) established in 2023. Activities focus on student mobility and lecturer mobility, with collaboration with educational institutions and government agencies. There are several internationalization activities that have a significant impact on the implementation of the Tri Dharma, including Visiting Professors inviting Dr. Chew Soon Beng from Nanyang Technological University of Singapore (NTU), Dr. Mercy Karnuiah Jesuvadian from the National Institute of Education, Singapore, and Dr. Azmawati Binti Mohamad Nor from the University of Malaya, Malaysia, to conduct lectures and training in Undergraduate Program of Guidance and Counseling (UPGC).
Student mobility programs are carried out with various activities, such as international internships and outing classes that have been running for two years and collaborating with the Padang Besar Municipality Thailand and Matsa School Malaysia. As an effort to strengthen the global academic environment, the Undergraduate Program of Guidance and Counseling (UPGC) has established an advisory board consisting of experts from abroad and within the country to provide input on the curriculum of Undergraduate Program of Guidance and Counseling (UPGC).
As a step to control the quality of education in Undergraduate Program of Guidance and Counseling (UPGC), a student satisfaction survey is conducted to measure student satisfaction with management services, student services, financial management and infrastructure services, and education implementation services. The results obtained from the student satisfaction survey in 2023 are as follows: (a) satisfaction with management services is 91.05%; (b) satisfaction with student services is 94.72%; (c) Satisfaction with Financial Management and Infrastructure Services is 90.12%; (d) Satisfaction with Education Process Services is 90.17%. This indicates that the education process services are categorized as very appropriate. Further satisfaction levels are available in the Table 2.7.7. The survey report is available in Annex 2706.
Table 2.7.7
Students’ Satisfaction on UPGC
As an effort to track the progress and distribution of alumni, which results can be used as input for the program curriculum and quality learning implementation, a Tracer Study was conducted for graduates. Based on the results of the Tracer Study in 2023 for graduates who completed their studies in 2022, with a total of 70 alumni respondents and a response rate of 98.57%, the following results were obtained: (a) 20% of graduates are entrepreneurs; (b) 10% of graduates pursue further education; and (c) 65.71% of graduates are already employed. Meanwhile, the remaining 7% of graduates are not yet employed, and 1.43% of graduates did not fill out the Tracer Study survey.
Table 2.7.8
Students’ Progression on UPGC
Subsequently, the description of the Tracer Study results is used to revitalize the curriculum and provide input on the program's career path. The program's career path indicates the career progression of graduates used as a guide to achieve the desired career goals. The career path for the Undergraduate Program of Guidance and Counseling (UPGC) is shown on figure 2.7.4.
Figure 2.7.4 Career Path of UPGC Graduates
In the career path scheme above, the competencies that graduates must possess at each career stage are outlined. This serves as a guideline for both graduates and students to prepare the competencies needed during their studies and after obtaining employment.
